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Refund Policy

Effective Date: June 15, 2026  ·  Last Updated: June 15, 2026

15-day money-back guarantee.If the Pro plan isn't right for you after your trial ends, email us within 15 days of your first charge and we will refund you in full — no questions asked.

This Refund Policy is published by NAAX TECHNOLOGIES CORP. (“Boopy,” “we,” “us”). Payments are processed by Paddle, our Merchant of Record. For full billing terms, see our Terms of Service.

1. Free trial

Every Pro plan subscription starts with a 7-day free trial. During the trial:

  • You will not be charged at all
  • A valid payment card is required to start the trial
  • You can cancel at any time during the trial from Settings → Billing with no charge
  • If you do not cancel before the trial ends, your card is automatically charged and your Pro subscription begins

2. 15-day money-back guarantee

After the trial ends and your first charge is taken, you have 15 days to request a full refund. The 15-day window starts from the date of the first charge, not from the start of the trial.

This guarantee applies to:

  • Monthly plan: the first monthly charge after the trial ends
  • Annual plan: the first annual charge after the trial ends

Subsequent renewal charges (monthly or annual) are not covered by this guarantee. We recommend using the 7-day trial fully to evaluate Boopy before your first charge is taken.

3. How to request a refund

Email support@boopy.app from the address associated with your Boopy account. Please include:

  • Your name
  • The email address on your Boopy account
  • The reason for your refund request (optional, but helps us improve)

We will confirm your refund eligibility within 2 business days. Once approved, refunds are processed through Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

4. Refunds we do not issue

  • Requests made more than 15 days after the first charge
  • Charges on subsequent monthly or annual billing cycles after the first
  • Partial refunds for unused time remaining in the current billing cycle
  • Accounts suspended or terminated for violations of our Terms of Service

5. Cancellation

Cancellation and refunds are two separate things:

  • Cancelling your subscription stops future charges. You keep Pro access until the end of the billing period you have already paid for. Cancelling alone does not automatically issue a refund.
  • Requesting a refund within the 15-day window will also cancel your subscription immediately.

To cancel: go to Settings → Billing in the Boopy app, or email support@boopy.app.

6. Paddle as Merchant of Record

Boopy uses Paddle as its Merchant of Record. Paddle is responsible for processing your payment, issuing your invoice, and handling applicable taxes. Refund requests are coordinated by us and processed through Paddle's payment infrastructure. If you have questions about a specific charge or receipt, you can also contact Paddle directly.

7. Contact

For refund requests or billing questions: support@boopy.app
NAAX TECHNOLOGIES CORP., Philippines